Let's talk about your productivity goals.
Contact Big Timer — Get support & answers
Have a question about Big Timer, need help setting up a session, or want to share feedback? Our team reads every message and replies as quickly as we can.
- Real replies from a real team
- No bots, no auto-tickets
- Free product support
Three ways to reach us
Whether you need product guidance, help with your account, or just want to share feedback, pick the channel that fits — we read every message.
- Product, usage and setup questions
- Feedback, feature ideas and bug reports
- Clear follow-up from a single point of contact
Email support
support@bigtimer.ioBest for detailed questions, screenshots and anything that needs a written reply.
Help & answers
Most questions about sessions, timers and workflows are covered in the FAQ below.
Response time
We usually reply within one business day — often much sooner for simple questions.
Reach the right team faster
Tell us a little about what you need and we'll route your message to the right person. The more context you give us, the faster we can help.
Send us a message
Fill in the form and we'll reply to the email address you provide.
Support that respects your time
Big Timer is built by a small team that actually uses it. That shapes how we do support.
Fast, focused replies
No canned responses — we read your message and answer the question you actually asked.
Product guidance
Need help shaping sessions around your workflow? We'll suggest a setup that fits.
Feedback that ships
Every idea is read. Some of the features you see here started as a user message.
Reliable support
Same person, same thread, until your question is resolved — no handoffs between teams.
Frequently asked questions
Quick answers to the questions we hear most often.
Use the contact form on this page or email support@bigtimer.io. Both routes reach the same team.
Most messages are answered within one business day. Simple questions often get a reply much sooner.
Yes — you can start using Big Timer for free, with no account required. Upgrade only when you need the advanced productivity tools.
Absolutely. Feature requests and product ideas are welcome — many of the features on this site started as a message from a user.
Browse the features and about pages, or just send us a message — we're happy to walk you through it.